Mirage Luggage Warranty Policy

Mirage Luggage is committed to the quality and durability of our products. We offer a limited warranty that covers defects in materials or workmanship under normal, intended use, starting from the original date of purchase. This warranty applies only to the original purchaser and to items bought from authorized retailers or our official website.

If a valid issue is found, Mirage Luggage may, at its sole discretion, provide a replacement, replacement parts, or another suitable solution. Refunds are not part of our warranty resolution options. All decisions are made by Mirage Luggage and are considered final.

This warranty does not cover damage caused by misuse, accidents, wear and tear, airline handling, forgotten lock codes, or cosmetic issues like scratches and scuffs. Carrier-related damage (e.g., from airlines or shippers) must be reported to the carrier directly at the time of the incident.

To file a warranty claim, please complete the official warranty claim form on our website. Email submissions are not accepted. You’ll need to upload 2–3 clear photos of the product (including one full image and one of the issue), a valid purchase receipt, and a short video if the issue cannot be clearly shown in photos.

Our team will review your submission and respond within 7 to 14 business days. Incomplete or inaccurate submissions may be delayed or denied. Submitting a claim does not guarantee approval.

Shipping costs for any return or replacement are the responsibility of the customer. We currently only ship within the 48 continental United States.

Products purchased through third-party sellers or unauthorized retailers may not be eligible for warranty coverage and are reviewed on a case-by-case basis.

We appreciate your business and aim to provide fair and reasonable support to all customers. For any questions, please email us through info@mirageluggage.com.