Refund policy

Return Policy: We offer a 30-day return policy only for items purchased online, starting from the date you receive your item.

Online Purchases:

To be eligible for a return, items must be in the same condition as when you received them—unworn, unused, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

In-Store Purchases:

We do not accept return or refund requests for items purchased in physical retail stores. Any issues with in-store purchases must be handled directly with the store where the item was originally bought.

To start a return, you can contact us at info@mirageluggage.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@mirageluggage.com.

By submitting your information for warranty purposes, you consent to activate your account with us and agree to receive email and/or SMS newsletters. Please note that you can unsubscribe from these newsletters at any time.

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Mirage Luggage Warrants each of its products to be free from defects in material and workmanship for a variable number of years (depending on the product) from the original purchase date. If found defective, the product will be replaced with the same or similar product if applicable, or replacement parts will be provided at the discretion of Mirage Luggage.

This warranty is only applicable when the product is used under normal conditions for which the product is designed, and does not cover accidental damage, normal wear and tear, misuse, improper care, or negligence. Additionally, the warranty does not cover cosmetic damage, lost or forgotten combinations of locking mechanisms, straps, and zipper pulls.  In the event of damage caused by a public carrier (i.e. airline, freight carriers, etc.), it is the responsibility of the user to file a claim with the carrier concerned at the time of damage. Original proof of purchase is required for warranty service.

Please note that Mirage Luggage does not offer monetary refunds or compensations for defective items.

Mirage Luggage does not warrant that it will be able to repair any product under this warranty or provide a replacement product that meets all the characteristics and functionalities of the original product.

 Warranty Claim Procedure

Please follow the steps below for timely service on your defect product:. E-mail customer service at info@mirageluggage.com or contact us and provide the following information required

Image/Photo

  • Provide 2-3 images per defective product using a smartphone or camera If there is a malfunction which cannot be described by a picture, please provide a short video demonstration.
  • Make sure at least one image is of the entire product and another image is of the defective area(the clearer and more specific the image, the faster we can process your request

Receipt

  • Original receipts are required for all warranty claims without exception (additionally, all products received as gifts must have a receipt with a date of purchase)

Returns:

Any product shipped back to Mirage Luggage will be at the consumer's expense without exceptions

You will receive a response within 7 to 14 business days regarding a warranty claim

 *We only ship to the 48 US continental states. We do not ship internationally.

 **Any missing or incomplete information may cause a delay in processing your warranty claim. Please make sure all information required is provided. You are responsible for all information entered onto the form. Any discrepancies may result in a re-processing fee or a void on the warranty claim for the product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mirageluggage.com.